Cross-Channel Product Design
TRIANGULATE: a Crowdsourcing, Lost & Found application for mobile and web.
CX incentives for Finders: A reward system; mailing labels; donation opportunities.
CX incentives for Lost Item Owners: Pre-fill forms, locations, seamless API integration, photo recognition, targeted search, security measures.
ROI for the Business: Targeted ad revenue, plus a percentage of shipping, rewards, and donations.
UX Process Ideation—scope of work, personas, scenarios
Draft UI wireframes in UXPin
UX Key Path Storyboard, “Found” for mobile
UX Key Path Storyboard, “Lost” for desktop