Cross-Channel Product Design

TRIANGULATE: a Crowdsourcing, Lost & Found application for mobile and web.

CX incentives for Finders: A reward system; mailing labels; donation opportunities.

CX incentives for Lost Item Owners: Pre-fill forms, locations, seamless API integration, photo recognition, targeted search, security measures.

ROI for the Business: Targeted ad revenue, plus a percentage of shipping, rewards, and donations.

UX Research, Strategy, and Product Design
Learning to edit the story for presentation.
Multiple new revenue streams! Glowing Feedback!
Solving the search interaction led to brand name.

UX Process Ideation—scope of work, personas, scenarios

Draft UI wireframes in UXPin

UX Key Path Storyboard, “Found” for mobile

UX Key Path Storyboard, “Lost” for desktop